Privacy Policy

Overview

This Privacy Policy explains how Tbistro Hospitality ("we", "us", or "our") handles information when you use tbistro.in and interact with our branches including Bistro - The OG, Tbistro Sports Cafe & Bar, Sunset Kitchen, and La Pizza Bomba. Our registered office is 3, Old Survey Road, Karanpur, Dehradun, Uttarakhand 248001, India.

1. Information We Collect

• Information you provide directly: name, phone number, and booking details shared through calls, WhatsApp, and partner booking platforms.
• Reservation and service details: booking date/time, branch preference, special requests, and status updates from partner platforms.
• Technical and usage data: IP address, browser/device metadata, page interactions, performance metrics, and approximate location inferred from IP.
• No customer account database: We currently do not run user login accounts or maintain a dedicated in-house customer profile database for website visitors.

2. How We Use Data

• To handle reservations, inquiries, and service requests.
• To operate, secure, and improve website performance and reliability.
• To measure traffic and engagement trends.
• To respond to legal requests, enforce policies, and prevent abuse/fraud.
• To coordinate booking confirmations and branch-level communication.

3. Cookies and Analytics

We use essential browser storage/cookies for core functionality. We may also use analytics technologies to understand site usage and improve user experience. You can manage cookies through your browser settings.

4. Data Sharing and Service Providers

We do not sell personal information. We may share limited data with:

• Hosting/CDN and infrastructure providers to run the website.
• Analytics providers for performance and traffic insights.
• Communication partners (such as messaging/call channels) to fulfill your requests.
• Booking partners (for example, EazyDiner and Zomato) when you choose to use those channels.
• Legal authorities when required by applicable law or to protect legal rights.

5. Data Retention

Since we do not operate a centralized in-house customer account database, most communication records are retained in operational channels (such as call logs, WhatsApp history, and partner platform records) for as long as needed for service, dispute resolution, abuse prevention, and legal compliance.

6. Security Measures

We apply reasonable technical and organizational safeguards, including secure transport (HTTPS), access controls, monitoring, and security headers. No internet transmission is 100% secure, but we continuously improve controls.

7. Your Rights

Subject to applicable law, you may request access, correction, deletion, or objection to certain processing of your personal information. To submit a request, contact houseofbistro@gmail.com.

8. Children's Privacy

Our website is not intended for children under 18. We do not knowingly collect personal information from children. If you believe a child has provided personal data, contact us and we will take appropriate action.

9. Cross-Border Processing

Some service providers may process data outside your state/country. In such cases, we use appropriate contractual and operational safeguards for protection.

10. Policy Updates

We may update this Privacy Policy periodically. The latest version will always be available on this page with the revised date.

11. Contact and Grievance Support

For privacy requests, complaints, or grievance-related matters, contact Tbistro Hospitality at houseofbistro@gmail.com or call management at +91 95821 28087. We currently do not designate a separate grievance officer.

Registered office: 3, Old Survey Road, Karanpur, Dehradun, Uttarakhand 248001, India

Website developed by Pranjal Rawat. For website development or project inquiries, contact pranjalr842@gmail.com.